1 hour ticket response
Quick assistance is our foremost task and this is why we have a team of trained customer support engineers who are eager to provide a swift answer to any question that you could possibly have. Simply post your support ticket from the Hosting Control Panel and we will get back to you within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A First–Class Help Desk Support Service
Each member of our customer service team has many years of experience in the shared web hosting market and the vast majority of them have worked for us for at least 5 years. They are all prepared to reply to all your questions in the most competent manner possible.
A User–Friendly Help Center
To help you get a quick hint on how to use a certain feature, we have implemented a truly intuitive Help section in your Hosting Control Panel. You can browse through an extensive collection of web hosting account management articles and website management articles, have a look at the F.A.Q. database or check our instructional video tutorials.
