Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • Every single support request you submit to us will be dealt with within maximum 60 min. If for any reason whatsoever your trouble ticket or email requires additional assistance from a server administrator, we will forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Managed Services package, any of the tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A First–Rate Tech Support Service

  • We will be at your disposal 24/7/365 to reply to any enquiries that you may have about our Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated hosting server. In case you also need assistance with server admin tasks, take advantage of our Managed Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel has been pre–installed for every dedicated server. Among its functions is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most help articles have video versions that show all the actions that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.