If you ever face a problem with your website and are incapable of dealing with it yourself, ask the web hosting provider’s support team to assist you to get the site back online. A fast solution would be the best scenario, but many companies answer within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be solved with ease, your site may not function properly or may not be accessible whatsoever for a lengthy time interval, so you may lose prospective customers because it is very unlikely that anyone would be happy to come back to an inoperative website. Therefore, you need to make sure not only that you can reach your hosting provider, but also that they can answer and assist you in a timely fashion. If a software app update doesn’t go as planned or you erase something unintendedly, for example, the website should be restored swiftly in order to prevent protracted downtime.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting include a one-hour response time guarantee, which suggests that regardless of what inquiry or obstacle you might have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and pre-sales matters. Our client support team members will be at your service 24x7, even on national holidays and weekends, which suggests that you will obtain immediate support anytime you need it. We are aware of precisely how invaluable time can be, so by the time we reply to your trouble ticket or email, we will have looked into the matter and, in case we haven’t solved it, we will supply you with more info on what you have to do on your end, if the circumstances demand this. With our support services, you can be certain that there will be someone to help you out immediately, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know just how vital it is to receive swift help, we guarantee that you will never need to wait for more than 60 minutes to obtain a response to any support ticket that you open from your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than twenty to thirty minutes and this applies to any enquiry irrespective of its nature – billing, technical or general. Furthermore, our client and technical support team is available 24 hours a day, 7 days a week, 365 days a year, which means that even if you send a ticket during official holidays, you will invariably obtain a blazing-fast reply, which will contain the answer to a question, the solution to a predicament or the details necessary to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever need to spend a whole day hanging around waiting for a response like you would with plenty of other hosting companies.