A live chat is one of the many methods of communication offered by some website hosting providers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand anything in comparison to a phone call with a representative. In addition, when the trouble that you experience requires some time to be investigated and dealt with, you're able to do something different in the meantime instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free as long as you have Internet accessibility even when your website hosting provider is situated in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Web Hosting

As we believe that a great number of troubles are often resolved when you talk to a live person, we offer a live chat service for all our prospective and active customers. The chat is online every single day and our support representatives will assist you with a wide range of questions and issues. If you are not our client yet, you are able to learn more about our shared web hosting packages and the web hosting environment in general in order to make sure that your websites will function effectively on our servers. In case you already have an account and you have some questions or you encounter any issues with any of our services, you can get in touch with us through our live chat and we will provide you with the needed info or assist you to troubleshoot the problem. You will have to open a support ticket for specific issues that need more time or the help of a sysadmin, still for a lot of common troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, therefore if you have any questions concerning our semi-dedicated servers, you're able to get in touch with our customer care team at any moment regardless if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and problems, still we're able to help you with quite a few technical questions as well. We can help you choose the right package for your web sites if you don't have an account yet, we can answer all the billing questions or concerns you have or we can assist you with setting up your new email address on your PC or smart phone - all of this will be done timely because our live chat service is available all day long, each and every day. Whenever you require support, you're able to talk to an agent and save a long time.