A ticketing system is the most widespread means of correspondence that web hosting providers offer to their customers. It’s most often part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that has to be escalated to an administrator. Thus, all replies added by either party will be stored in the exact same place in case someone else needs to work on the problem in question and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts to carry out a particular operation or to touch base with the company’s customer service staff. In case you desire to administer a handful of domains and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. On top of that, it can take a considerable period of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting come bundled with an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the same place – invoices, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different systems. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with several clicks without having to sign out of your hosting Control Panel. In the meantime, you can choose a category and our system will present you with a number of articles, which will give you additional info and which may help you fix any specific issue even before you actually post a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was designed with the belief that you should be able to manage everything related to your semi-dedicated account from a single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a query or chance upon a predicament, you can touch base with our help desk staff representatives right away without having to sign in to a totally different admin console. You can browse your web files or check different account settings whilst opening a new ticket or reading the answer to an old one. If you have heaps of tickets and you would like to find a particular one, you can resort to the clever search functionality, which is available in the Help section. We will make sure you get an answer in less than an hour irrespective of the nature of your query or issue.