Being able to contact your shared web hosting company when you have any type of questions or encounter any problems is quite important and how quickly they'll answer back and take action is usually essential, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are also one way to recognize genuine suppliers from resellers. The second in most cases reply just to e-mail messages or support tickets and you will need to wait for a day or even more to receive a reply. In case the trouble requires several responses, you may end up losing several days in order to have a basic problem resolved. With an authentic and reputable website hosting company, you'll be in a position to connect with the support at any moment and receive an instant reply no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance right away, so our shared web hosting services feature 24/7 technical support and several options for communication. In case you do not have an account yet, you can easily call us or come on our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up obtaining a service that you cannot use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more investigation. Unlike the majority of suppliers out there today, we reply to all tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All your web sites will be available constantly and so will we. With quite a few contact options, you'll be able to pick the optimal way to contact us and learn more about our services if you don't have an account yet, or request assistance if you are already one of our customers. You are able to call us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour reply time guarantee, although it hardly ever takes more than 20 min to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we are available for you anytime you need us, not several days later.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time warranty, you will take advantage of prompt support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, therefore when you open a ticket through your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires a longer period of time to be solved or when it needs to be sent to our admins, since it is much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to phone us or talk to a live representative via our chat service. If you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.