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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up menu will open. It comprises thorough information about all the operations that you can perform on the given page. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of educational videos illustrating how to work with our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, check out our comprehensive FAQ section, which contains questions asked by real persons and offers practical solutions. We frequently update our FAQ database with new entries so as to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a great team of client support engineers available 24/7/365 and eager to help you with any problem. Each trouble ticket you submit will be responded to within one hour (the average trouble ticket response time is approximately twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 95752

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com